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Restaurant management

Common Restaurant Issues to Address Immediately

If you work in the restaurant business, you must be ready to handle complaints and unfavorable remarks at all times.
Everyone has distinct needs and desires, so it is impossible to satisfy everyone.
But you may always try your hardest to provide a positive experience.

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Following are some statistics from various sources:

  • When choosing a restaurant, about 72% of guests take meal quality into account (Toast).
  • 90% of customers do online research about a restaurant before going there (Upserve)
  • 77% like peer reviews over critical ones (Upserve)
  • A restaurant’s Yelp rating increase of one star was associated with a 5-9% rise in sales (Harvard Business School)
  • 75% of respondents stated they wouldn’t go to a restaurant with poor ratings for cleanliness.
  • (For Cintas Corporation, Harris Poll)

You must have figured out at this point that it’s not only about serving meals. It matters how much work you put into making your restaurant stand out and how your customers are treated.

Common complaints about restaurants and solutions

I’ve grouped the usual restaurant complaints for you to better understand in the list that follows.

Read these to discover if something similar has ever happened at your establishment. Fix them, too!

  1. Regarding the food, it was subpar

It’s one of the most typical complaints in restaurants, therefore business owners need to be aware of it. People spend a lot of money on your cuisine, so constantly maintain a high standard of quality.

Excessive pricing: Although I am aware that restaurants generate substantial amounts of income, does this imply that the food will be priced high?

A protracted wait. I can give you some advice, but I can’t help you in the kitchen. You should be aware of the following two psychological facts: Time that is not being used feels longer than time that is. It follows that you can always utilize something to keep your guests entertained while you make the dinner.

  • Regarding the environment

A research states that a temperature range of 69 to 72 degrees Fahrenheit is best for a comfortable dining experience.

  • Regarding the service

Rude or unruly wait staff: This is a typical complaint concerning restaurant service when it comes to customer service.

Poorly chosen seats: To increase their ROI, restaurants seek to serve as many customers as they can.

However, it’s not a good idea to cram your space with tables.

Take a systematic approach to a restaurant’s aesthetics and flexible floor arrangement if you wish to prevent such typical restaurant criticisms.

If you work in the restaurant business, you must be ready to handle complaints and unfavorable remarks at all times.

Everyone has distinct needs and desires, so it is impossible to satisfy everyone.

But you may always try your hardest to provide a positive experience.

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